JUNIOR E-COMMERCE CUSTOMER SERVICE SPECIALIST

Magda Butrym is in search of a communicative, proactive and task-oriented Junior E-commerce Customer Service Specialist to join the Digital Commerce team.

The Junior E-commerce Customer Service Specialist will be responsible for communication and assurance of top quality service of the e-commerce customers. This position will require close cooperation with the Digital & E-commerce Manager as well as various stakeholders within the organization including the logistics, warehousing and production teams.

How you will contribute:

·    Managing customer communication via email, telephone and online communicators

·    Facilitating product exchanges and returns

·    Assisting in preparation and exchange of appropriate customs documents

·    Coordinating internal e-commerce stock orders

·    Coordinating communication with the warehouse and logistics teams

·    Monitor product stock

·    Managing resources necessary for e-commerce order fulfillment (packaging etc)

Your skills and experience:

·    Great communication and teamwork skills

·    Proficiency in Polish & English

·    Excellent time-management and organizational skills

·    Positive attitude

·    Excellent teamwork skills

·    Working knowledge of Google Workspace tools

Why work with us:

Magda Butrym offers a great opportunity to become part of one of the fastest-developing young high fashion brands. This role will allow you to contribute to the rapidly expanding e-commerce department.

Magda Butrym champions a unique modern romantic approach to womenswear design.

This is a fantastic opportunity to become part of a dynamic team that offers possibilities to learn and grow.