As a Customer Care Agent at Miinto you will be making a difference for our customers every day – both our end users and our partners will be needing your help. Our ambition is to make our customers’ day as easy as possible. Is this what you love?
Miinto is a leading e-commerce platform in fashion and we are looking for a high-energy customer care agent to become a part of Miinto’s journey ahead. You are a great listener with excellent communication skills and Polish is your native language. Most importantly, you understand the importance of each customer, and you take pride in handling issues in a swift and efficient manner to ensure that business runs smoothly and the customers are happy.
About the job
The full-time position is in our centrally located office in Warsaw. The role is critical to support our new market in Poland and sometimes support other markets in English. These are the primary tasks:
- Customer service B2B/B2C through all Miinto’s support channels
- Upsell to B2B customers
- Operational tasks
- Ad hoc tasks
As a customer care agent at Miinto you become part of an international team in a leading and rapidly growing e-commerce platform for fashion. You will be challenged, you will need to learn quickly, you will have a lot of fun, and for the right profile we also have interesting career opportunities.
- Polish is your native language
- Enjoy servicing customers
- Excellent English skills verbally and in writing
- Service minded and helpful
- Responsible and able to work independently
- Proactive, results-oriented, ambitious and structured
- And finally a good sense of humor is preferred
We will start interviewing as soon as we have qualified candidates and the start date is as soon as possible. Please submit your resume and your motivation letter in English.
Miinto is revolutionizing the fashion industry with our e-commerce platform for fashion. Our mission is to help customers find themselves through the broadest and deepest collection of fashion products by connecting shoppers to fashion boutiques and brands across Europe. Miinto is showcasing roughly 400,000 products, several thousands of brands from more than 1,600 physical boutiques in Norway, Sweden, the Netherlands, Poland, Belgium, Switzerland and Denmark combined enabling consumers to shop local online in a sustainable way. We work hard to provide our customers with the quickest delivery and most personal online shopping experience. Miinto is a young company headquartered in Copenhagen, growing fast and recently received capital to further accelerate growth.